What is this reason code?
This code is used when a cardholder claims a single transaction was processed more than once, resulting in multiple charges for the same service or product.
Representment & Winning Strategy
To win a duplicate processing dispute, you must prove that the two charges were for two separate and distinct services, subscriptions, or products, OR that one of the charges was already refunded.
Required Evidence Checklist
To successfully reverse this chargeback, you should gather the following evidence. Verdact automates the ingestion of these files and links them to the dispute details:
- ✓Two separate invoices or receipts showing different items or subscription periods.
- ✓Server logs showing two distinct checkout sessions or upgrade paths.
- ✓Proof that a refund was already issued for one of the transactions.
- ✓Communication from the customer requesting the second distinct charge.
Source: Visa Rules, public edition, Category 12 — Processing Errors, §12.6 (Duplicate Processing / Paid by Other Means) · As of: Oct 2025 edition. Card network rules change; verify current terms with the network or your processor before relying on this page to file. Reviewed against Verdact's primary-source rulebook extracts as of July 2026.
Fight this dispute before the network deadline
Connect your Stripe account in test mode to automatically scan your dispute profiles, build a Chain of Intent evidence record, and review the final response packet.
Free during beta. Nothing is filed without you.