Stripe Chargeback Defense for SaaS

The SaaS Chargeback Problem

SaaS businesses face a unique challenge: unlike physical goods, you can't provide a FedEx tracking number when a customer files a chargeback. When a subscriber forgets they didn't cancel and files a Visa 13.1 (Services Not Rendered) dispute, the burden of proof is on you.

Standard chargeback tools (and native Stripe integrations) simply dump your raw server logs or generic terms of service into a PDF. This isn't enough. Banks don't understand JSON logs. They want clear, human-readable proof that the customer actively used the software.

How Verdact Helps SaaS Win

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  The Chain of Intent

  Verdact guides you to build a 4-layer evidence packet: Authorization, Identity, Agreement, and Delivery. We help you structure your app's metadata into a compelling narrative that banks understand.

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  VAMP Threshold Monitoring

  SaaS companies with high chargeback volumes are at risk of being placed in the Visa/Mastercard monitoring programs (VAMP). Verdact tracks your standing dispute rate against the strict 0.75% network line.

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  No Auto-Filing (Strict Approval Lock)

  SaaS disputes require nuance. Verdact never auto-submits on your behalf. You review every piece of evidence in our Generative UI Workbench before it goes to Stripe.