Common questions
- How do I get access?
- Verdact is invite-only during the private beta, and it is free while it is in beta. You can request access and we will email you when a place opens.
- I have a dispute open right now. What should I do first?
- Check the response deadline shown on the dispute in your Stripe Dashboard. That date is the one that counts. The chargeback window calculator and the evidence checklist are free and need no account.
- How do I disconnect Stripe or Slack?
- For Stripe, go to the Verdact dashboard, then Settings, then Integrations, then Disconnect. For Slack, go to your Slack admin settings, then Installed apps, then Verdact, then Remove. The Privacy Policy lists both.
- How do I delete or export my data?
- Email admin@verdact.io with the subject “Data Deletion Request” or “Data Export Request”, as set out in the Privacy Policy. Deletion requests are processed within 30 days.
- Does Verdact guarantee I will win a dispute?
- No. Verdact helps you organize evidence for your own review. The issuing bank and card network decide every dispute. See the Terms of Service.
- How do I report a security problem?
- Email support@verdact.io with the subject “Security”. Please do not include customer card data or passwords in the message. Our practices are described on the Security page.